Unavailable product catalogue

Customer Unavailable product catalogue.

“My customer is seeing ‘Unavailable product catalogue’ what should I do?”

How to make product catalogue available to a customer

  1. Login to your iStockist seller account using your email and password (if you do not have a seller account click here to learn how to upgrade);
  2. Select ‘Customers’ in the left vertical tabs, at the ‘Customers’ page side menu, search your customer name and click on it;
  3. On the ‘Details’ tab, find the ‘Store group’ section, on the dropdown select the desired group you would like this customer to access the product catalog;
  4. Click the ‘Update’ button and it’s done ,now your customer will be able to see your products.

See what your customer sees

To check if your customer is now seeing your products, please follow the steps below:

  1. Select ‘Sell’ in the left vertical tabs, at the ‘Sell’ page side menu, search your customer name and click on it;
  2. On the ‘Details’ tab, find the ‘Store group’ section, on the dropdown select the desired group you would like this customer to access the product catalog;
  3. The product catalogue you customer is seeing will load on the page.

Any questions? Feel free to contact us.
Or if you need an ordering system Sign up for a free iStockist account and check it out.

Customer unavailable product catalogue