The object of the iStockist Service Level Agreement (SLA) is to define the scope and level of quality of the online ordering Service as well as the maintenance and support commitments that are applicable.
|Indicator||Measurement period||Target values||Tolerance or reliability index|
|Availability of the platform||Monthly||App access (API)||98%|
|Response time Critical Fault||Monthly||4 Hours||98%|
|Response time Medium Fault||Monthly||8 Hours||98%|
|Response time Low Fault||Monthly||10 Hours||98%|